Get Tough with These Timely Solutions

Call centers have become the epicenter of an account takeover fraud crisis that is costing credit unions billions of dollars each year, to say nothing of ruined trust, reputations and morale.

U.S. call centers lost a staggering $14 billion to fraud in 2017 alone—and the problem is growing rapidly. What’s more, credit union call centers are especially vulnerable because of their extraordinary emphasis on high-touch human service but underinvestment in anti-fraud technology.

PSCU has published a new white paper that reviews cutting-edge research to help credit unions understand the dimensions of the fraud threat they face and what changes they must make to their call center operations to protect their members from financial harm.

Download this timely white paper to receive our easily implemented but high-impact recommendations for ways credit unions can tackle fraud head-on, including numerous links to valuable outside resources.

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