Achieve New
Possibilities with PSCU



Built, Owned and Governed
by Credit Unions.

Committed to service excellence and focused on innovation, PSCU connects members with a world of new possibilities.

As the nation’s premier payments CUSO, we are proud to partner with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU now supports the success of more than 1,800 financial institutions, representing more than 6.9 billion transactions annually.


Discover what’s possible with PSCU. Learn more about our best-in-class solutions, including traditional and digital payments, risk management, analytics, digital banking, loyalty programs and comprehensive, 24/7/365 member support.




2021 PSCU Annual Report

PSCU 2021 Annual Report

As the payments landscape continues to evolve and accelerate, so does PSCU. Our 2021 Annual Report highlights the significant investments we continue to make in our technology, solutions and services to ensure continued growth for credit unions today and into the future. Discover a detailed overview of our strategic priorities, overall business performance and outlook for the future by downloading the PSCU 2021 Annual Report today.


PSCU is made up of
3,000+ employees

Serving 1,900
financial institutions

7 billion unique
transactions a year

Saving nearly $500 million
in potential fraud

We have the products, knowledge, and experience to bring your credit union to a
whole new level. Doesn’t your credit union deserve the very best?

A Trusted Advisor


Founded by credit unions more than 40 years ago, PSCU plays a leading role in the progression of credit union success and growth. From end-to-end solutions that help strengthen portfolios, to call-center support that serves as an extension of credit union staff, PSCU is committed to helping credit unions achieve a strategic, competitive advantage. Join us.


 

Testimonial


Michelle James
VP Digital Transformation, Pen Air Federal Credit Union


“We've seen tremendous growth in both portfolios, great fraud monitoring services, and we're always able to offer what our members are looking for, thanks to the technology and the investments that PSCU is putting into things we're able to provide those products and services that our members are looking for.”



Hear more from our Owners



PSCU History Timeline

Over the past 45 years, PSCU has evolved into an integrated financial technology solutions provider.


See how we got here and our key milestones along the way.

2022   PSCU acquires Juniper Payments, LLC, enabling the company to directly participate in faster and real-time payments innovation, while providing its financial institutions with managed connectivity to the Federal Reserve, The Clearing House and the forthcoming FedNow service.

PSCU announces a strategic partnership with Amount, providing its credit unions with best-of-breed functionality for digital credit card opening and loan origination.

PSCU’s Advisor Plus announces the launch of its Digital Consulting Practice, designed to help credit unions strategically manage and improve their digital investments. Through PSCU’s partnership with Curinos, credit unions can access the Digital Banking Hub, a centralized platform of digital banking journeys that allows financial institutions to review digital banking capabilities in the market, via the Digital Consulting Practice.
2021   PSCU ends FY21 with record results, including $649.8 million in revenue. PSCU now has more than 3,000 employees serving over 1,900 financial institutions representing more than 7 billion transactions.

CU Recovery, PSCU’s full-service collections company, announces name change to TriVerity, better reflecting what the brand represents: Trust. Transparency. Together.

PSCU announces additional investment of more than $50 million in Lumin Digital.

PSCU announces extension of its payments processing agreement with Fiserv, extending the companies’ long-standing partnership which began in 1989.
2020   PSCU acquires the Primax business, a provider of support services for payment card programs for financial institutions throughout the U.S. and the Caribbean, from T.K. Keith Company, Inc.
2019   PSCU announces a three-year, $100 million investment – the largest ever approved by its Board of Directors – to further advance several key strategic priorities, including optimizing digital experiences, growing member engagement, delivering market-leading security solutions and delivering an unparalleled experience for its credit unions and their members.
2018   Lumin Digital, a PSCU company providing a cloud-based digital banking platform built using market-leading technology, is established. That same year, CU Recovery and The Loan Service Center are acquired to expand PSCU’s ability to service Owners with a comprehensive collections offering.
2016   PSCU is awarded NACUSO’s CUSO of the Year Award, recognizing the important role the CUSO plays in helping credit unions effectively and efficiently serve their members.
2015   Chuck Fagan appointed President and CEO; PSCU redoubles its efforts to leverage our payments expertise to partner with credit unions to enable growth and provide an unparalleled member experience.

Total accounts serviced exceeds 18 million, representing more than two billion transactions and 18 million call center inquiries.
2014   41% of all credit unions and 23% of all financial institutions offering Apple Pay are PSCU Owner Credit Unions.
2012   Company rebranded as PSCU.

PSCU partners with Google Wallet, becoming first processor to make branded mobile payment technologies available to Owner Credit Unions.
2010   Dave Serlo, PSCU Financial Services’ first employee and beloved CEO, passes away.
2007   PSCU Financial Services acquires Digital Dialogue.
2006   Surpassed milestones of providing service for 10 million accounts.

Staff grows to over 1,000 employees serving over 900 financial institutions.
2002   Company’s name changes to PSCU Financial Services, better reflecting its broadened product offering and expanded portfolio of services.
2001   PSCU and PSCU Service Centers merge into a single entity.

Launch of CURewards for credit programs.
1999   Over 500 credit unions, representing 5 million cardholders serviced.
1995   PSCU Advisory Group established.
1994   PSCU becomes a credit union cooperative.

New PSCU Service Centers and Headquarters building open; Western Region relocated to Phoenix, AZ.
1992   PSCU launches C.U. In the Air Miles, a unique frequent flyer program.
1991   PSCU begins implementing and servicing debit card programs.
1990   PSCU first in the credit union industry to offer full 24/7/365 cardholder support.
1989   PSCU converts to First Data Corporation to better position members for the future.

PSCU Service Centers, Inc. opens for business, servicing 840,000 cardholders for 280 credit unions.
1983   PSCU grows to 275 credit unions.

Dave Serlo hired as President and first employee of PSCU.
1978   PSCU membership grows from 5 to 36 credit unions.
1977   Payment Systems for Credit Unions (PSCU) formed by five leading credit union CEOs from GTE Federal Credit Union, Suncoast Schools Federal Credit Union, Pinellas County Teachers Credit Union, Publix Employees Federal Credit Union, and Railroad & Industrial Federal Credit Union.

Visa U.S.A., Inc. approves the application of this unified group of credit unions to issue credit cards.

Leadership

We are proud of the people who work hard to make us the best partner for every credit union.

 


Executive Team


Charles E. “Chuck” Fagan, III

President & CEO

Read Bio

Brian Caldarelli

EVP, Chief Financial Officer

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Tom Gandre

EVP, Chief Operating Officer

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Lynn Heckler

EVP, Chief Talent Officer

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Scott Wagner

EVP, Chief Revenue Officer

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Dean Young

EVP, Chief Experience Officer

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Board of Directors

 



Sean Rathjen
Chair

Consumers CU
CEO


Frank Weidner
Vice Chair

Wings Financial CU
CEO/President


Andrew Rosen
Treasurer

Hawaii State FCU
CEO/President


Cathy Pace
Secretary

Allegacy FCU
CEO/President


Cathie Tierney
Past Chair

Community First CU
CEO/President


Craig Esrael
Board Member

First South Financial CU
CEO/President


Todd Lane
Associate Director

California Coast CU
CEO/President


Jeff March
Board Member

Citadel FCU
CEO/President


Maria J. Martinez
Associate Director

Border FCU
CEO/President


Mark Robnett
Associate Director

Justice FCU
CEO/President


Chris Shockley
Board Member

Virginia CU
CEO/President


Amy Sink
Board Member

Interra CU
CEO


Rob Stuart
Board Member

OnPoint Community CU
CEO/President


Nathanael Tarwasokono
Board Member

Firstmark CU
CEO/President


Community

Being a part of our community is a core part of our PSCU culture.


We actively engage in our industry and our community to help make the world a better place. From board and committee participation and sponsorships, to volunteer work & donations, PSCU aims to make a difference every way we can.

Industry Engagement

Industry Sponsorship

Charity

PSCU Is The Partner You Can Trust

Your members deserve the best products and services available.


You deserve a partner who understands every aspect of your credit union. Partner with the best. Partner with PSCU today.

Talk to PSCU Today

844-367-7728

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Send us an email on our Contact Page


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Are You Ready to Make a Real Difference Doing Something You Love?

At PSCU, it’s our goal to make a difference in the lives of our clients, their members, and — most importantly — our employees.