Contact center operations are expensive, especially those that operate 24/7. PSCU Owner credit unions collectively possess a world-class resource that effectively lowers individual investment costs and lets them concentrate on growth and relationship-building initiatives through PSCU’s Total Member CareTM (TMC) contact centers.
Full service from PSCU means multiple U.S.-based contact centers handle all members’ requests for service on their credit union accounts. It includes support for payment card account inquiries, loan and member account applications, questions about online and mobile banking services, deposit accounts and many other elements of a member’s credit union relationship.
PSCU’s investment in telecommunications and contact center technology, including interfaces with primary core platforms, lowers Owners’ cost of service and increases the quality of the member experience.