From inquiries on members’ payment card and deposit accounts to lending services, contact centers extend a credit union’s ability to serve its members.
PSCU’s Total Member CareTM (TMC) encompasses a wide scope of service capabilities and growth opportunities available to all Owner credit unions through 24/7/365 contact center support. A TMC representative is an extension of a credit union’s unique voice and brand promise for both payment card support services and member services. Payment card support covers a complete range of members’ debit, credit and prepaid card inquiries. Intelligent interactive voice response (IVR) and call routing technology ensure one-call resolution for a better member experience.
TMC member services give Owners several options to choose the model that best fits their requirements. Full service handles all member calls on a 24/7/365 basis; overflow services enable Owners to route call volume to PSCU when it exceeds their own service capacities; and after-hours service seamlessly directs calls to PSCU at night or on weekends. PSCU also stands by to help credit unions maintain their member services during business interruption events such as storms or unexpected power outages.