PSCU Member Forum 2017 Celebrates “The Story of Service”

Annual event helps commemorate CUSO’s 40th anniversary

St. Petersburg, Fla. – (April 12, 2017)PSCU – the nation’s leading CUSO – hosted its annual conference on April 4-6, 2017, in Palm Desert, Calif. More than 700 credit union, vendor and partner attendees from across the country attended Member Forum 2017.

The theme for this year’s 40th anniversary event, The Story of Service, reflected PSCU’s commitment to delivering a seamless experience in every interaction and touch point with its Owner credit unions and their members. The agenda featured first-class keynote speakers, strategic insights sessions, senior and women’s leadership tracks, and the event’s signature evening of dining, entertainment and fundraising to benefit Children’s Miracle Network hospitals.

PSCU President and CEO Chuck Fagan reinforced the conference theme in his opening remarks. “Service is what sets us apart as an industry. It is at the heart of every credit union, and it is PSCU’s single biggest point of pride,” he said. The themes of support, protect and optimize, the three pillars of PSCU’s service delivery model, were highlighted throughout the annual gathering of the company’s Member-Owner credit unions.

Chesley “Sully” Sullenberger gave the conference’s opening keynote address, “208 Seconds: A Lifetime of Lessons.” Enthralling attendees with his memories of the “Miracle on the Hudson,” Sully shared lessons that can be applied to a variety of situations and concluded by encouraging all attendees to ask themselves one question at the end of the day: “Did I make a difference?”

Other Member Forum general and leadership session speakers included Larry Clinton, President and CEO of the Internet Security Alliance (ISA) and a leading figure in the field of corporate governance; Anders Sorman-Nilsson, global futurist and innovation strategist; Jim Nussle, president and CEO of the Credit Union National Association (CUNA); and Tom Flick, former quarterback for the Washington Redskins and a leading authority on leadership and helping organizations accelerate personal, team and organizational performance.

Carey Lohrenz, the first female Navy F-14 jet pilot, delivered the conference’s closing keynote address. Lohrenz talked about what it takes to become a fearless leader while also operating with integrity. She stressed the importance of building resiliency in yourself and team members and emphasized that adversity should be a part of the peak performance process. In closing, Lohrenz encouraged attendees to always follow the same process: prepare, perform and prevail.

Breakout sessions addressed case studies of analytics in action; best practices for mitigating cyber threats; countering fraud trends in a post-EMV environment; emerging technologies such as faster payments and biometrics; stepping outside the traditional view of service; loyalty and rewards; and PSCU’s integration and API capabilities along with its product and IT development roadmap. The Expo at Member Forum offered attendees an up-close look at the many integrated solutions PSCU currently has in market that support, protect and optimize every transaction and interaction for its cooperative members.

Registration is now open to PSCU Owner credit unions for PSCU Member Forum 2018, which will kick off on April 24, 2018, in San Juan, Puerto Rico.

About PSCU

Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations. PSCU’s products, financial services solutions and service model collectively support over 850 Owner credit unions representing more than 20 million credit, debit, prepaid, online bill payment and mobile accounts; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. Comprehensive 24/7/365 member support is delivered through call centers located throughout the United States. For more information, visit