PSCU Taps Avaya to Enhance the Member Experience

Santa Clara, Calif. - April 5, 2016 - Dedication to providing a best-in-class member experience is a fundamental operating principal for PSCU, the nation's leading credit union service organization. This means being available at any hour, every day, and through multiple channels for the 18 million members of its 800 plus owner credit unions. PSCU has tapped Avaya, a global leader in business communications software, systems and services, to help enhance its current contact center into an omni-channel consumer engagement contact center operation capable of multi-media interactions and maximum efficiency of reliability.

Greg Graham, vice president of Infrastructure for PSCU, said:

"Collaboration is one of the key ways in which we strive to deliver upon the promise of providing an unparalleled member experience. When PSCU decided to elevate its contact center to the next level, the response from Avaya demonstrated that they were the right partner to help make that happen. Avaya was the only company that offered Transformation services, which looks at our entire business and not just the IT department. This comprehensive approach is why we put our business in their hands."

The partnership will bring multiple benefits to PSCU, its credit union ownser and their members:


“The depth of care that PSCU delivers to its members demands the best-in-class technology and professional services that Avaya delivers. This is much more than a technology upgrade: it’s an ongoing strategic relationship that has the power to digitally transform the economics of this organization.”

Derrell James, SVP for U.S. Sales and Global Services Sales, Avaya

About PSCU

Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO). The company is owned by 800 plus member credit unions representing over 18.2 million credit, debit, prepaid, online bill payment and mobile accounts. Comprehensive 24/7/365 member support is delivered through contact centers located throughout the United States. For more information, visit

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit

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