Member Engagement & Fraud Alerts



Alert Cardholders and Identify Fraud in Numerous Ways

We engage the member with Fraud Alerts the minute a suspicious transaction or event is flagged in our system. Our Fraud Alerts solution engages the member in multiple ways -two-way text or automated message and live agent. Fraud is identified or ruled out earlier in the process when cardholders receive a free-to-end-user text fraud alert that they can quickly text back to confirm fraud.



Available 24/7/365, fraud alerts allow your members to verify if a suspicious transaction with a response to the alert, and then complete the lost/stolen process to receive a new card if fraud is confirmed, minimizing the inconvenience of a long, drawn-out process.

 
Reach more members and increase convenience with free-to-end-user text fraud alert
Alert members with a Live Agent who places outbound calls to member to verify transactions
Lost/Stolen account processing when fraud is confirmed

Your mission is our mission.

As a trusted partner and an extension of your credit union, PSCU helps you provide the personalized, connected experiences your members expect. Let us help your credit union thrive. Partner with PSCU today.