Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
By: Steve Kreitlow, Continuing Education Facilitator & Consultant, TriVerity, a Velera companySummary: Credit card debt continues to rise, with delinquency rates escalating to well above pre-pandemic levels — leading to more volume for collection departments. Steve Kreitlow, Continuing Education Facilitator & Consultant at TriVerity and The Loan Service Center, discusses five common obstacles faced by collection departments and strategies for success.
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Author: Steve Kreitlow is the facilitator for the TriVerity Education Department. Steve was on the ground floor of TriVerity start-up in 1997. Starting his career as a collector, Steve has grown with the company, wearing many hats, including managing, overseeing and training Account Service Representatives. Steve is uniquely qualified to facilitate TriVerity’s Training Success program with his broad knowledge of complicated subjects such as repossessions and bankruptcy. He has worked with over 50 different collection platforms in over 200 different collection departments. Steve’s goal is to teach collection skills that will make an immediate difference in collection department efficiencies.
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