From Job to Career: Contact Center Work Builds Skills for a Bright Future
By: Tricia Toles, VP, Contact Center Operations, VeleraSummary: Today's contact center can serve as a launching pad for future leaders, building communication and problem-solving skills that contribute to success. In this blog, Tricia Toles, VP of Contact Center Operations at Velera, recounts her progression from agent to department leader – and discusses how contact center work builds valuable skills that can prepare employees for careers both within the organization and beyond.
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Tricia Toles: Tricia Toles serves as Vice President of Contact Center Operations at Velera. She began her career as a Contact Center agent with the company in 2002 and has advanced through various leadership roles. Tricia holds a Bachelor of Science in Human Resources Management and is passionate about driving operational excellence, developing strong leaders and supporting career growth within her teams.
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