Delinquency rates represent a key indicator of credit union financial health across all lending trade lines. The most effective loan collection activities serve the purpose of protecting a healthy bottom line. When pursued in a friendly and dignified manner, collection efforts also represent great relationship-building opportunities for credit unions.
The Loan Service Center, PSCU’s first-party delinquency management solution, supports and augments Owners’ own collection capabilities with an experienced team specializing in first-party collection efforts that focuses on curing delinquencies as early as possible. Owners specify the approach and scripting for agents and dialing tactics. When delinquencies lead to charge-offs, CU Recovery, PSCU’s third-party solution, provides member-friendly recovery services that improve the financial outcome of both Owners and members. We help you efficiently recover more of your delinquent accounts that will increase revenue and profitability.
PSCU’s delinquency management solutions serve as a full-service collection and debt recovery resource that helps Owners manage and mitigate loan delinquency rates.