Card Services

Cooperative Scale Powers Valuable Contact Center Resource

Ownership in the PSCU cooperative affords credit unions access to PSCU’s multiple contact centers that support the PSCU-processed card programs when your members need help the most. Collectively, the contact centers operate continuously and serve as reciprocal back-ups on a 24/7/365 basis and during service disruption events.

PSCU’s investment in contact center technology and infrastructure delivers intelligent call routing services and quality control, which translates to faster responses to requests, higher resolution and member satisfaction.

Owners count on PSCU to support millions of credit, debit and prepaid accounts to ensure their members always receive the service they deserve.

Lost or stolen reporting and card replacement for all card program types

Emergency services such as credit line increases

Balance and transaction history

File maintenance and dispute inquiries

E-commerce and digital support