Possibilities Delivered.


Explore testimonials from our
credit union partners.



 

Digital Xperience


“From the very first demo I saw of Lumin Digital, I was really excited about it. I was also very impressed with their roadmap of what they're planning on building and the things that are going to be fast followers to our launch. So not just do I like what they have available, but I also like the direction they're going in and the speed in which they're going in.”


Jim Block, Chief Operating Officer, BCU



Service Excellence


“It's really important to me, the people that we partner with, and I want to know that they're reliable, that I can trust them, especially during a crisis. I would wholeheartedly recommend PSCU and the reason is because of the people there. They really care about what they're doing and I can count on them. And that's critical when you're dealing with card processing.”


Andrew Rosen, President & CEO, Hawaii State FCU

 


 

Growth


“We had a great experience working with Advisors Plus. They showed us a lot of great ideas and opportunities that we were missing and needed to take advantage of. We have enabled those opportunities and our growth is best-in-class. We have grown our checking portfolio by 40% year over year. They're great to work with and they get results.”


Chris Harlan, President & CEO, University of Illinois Community CU



Power of Partnership


“There is absolutely nobody that's going to care about your members' debit and credit cards more than PSCU does, besides you and your own credit union staff. You're not going to find another vendor in that space that's going to have that level of care and concern, because you're a Member Owner here and that's what makes the difference.”


Amy Sink, Chief Executive Officer, Interra CU

 


 

Digital Xperience


“We were really looking for a best-in-class solution and we considered Lumin Digital, because of the relationship with PSCU. To be able to allow our members to have those kind of tools…allowed us to really have a bigger sense of who we are than just a smaller credit union in the Midwest. It really helped us to compete with the big dogs across the nation.”


Steve Collins, President & CEO, Fort Financial CU



Service Excellence


“Working with PSCU is easy. I always get a quick response. I always get the answers that I need. Over the July 4th weekend, our contact center system was not fully functional. Our Chief Technology Officer reached out to our account executive, and by the next day, PSCU was taking calls from our members.”


Nina Bonavita, Vice President of Payment Services, First Commonwealth FCU

 


 

The Power of Partnership


"The implementation process was perfect. The teams that we worked with were great, and they really set us up to be successful after conversion. There are other good companies out there, but in my experience so far, it's light years ahead of anything that we had before."


Jackie Davidson, Payments & Digital Fraud Risk Manager, Alabama ONE



Service Excellence


"We wanted to have the contactless cards available to our members to speed up the process and increase their security and help them avoid some of the fraud that was happening to them on the traditional cards. PSCU was really a partner through the entire process of converting to contactless. They had expertise that we were not aware of (and) helped us avoid a lot of the ups and downs of that conversion, and were with us side by side."


Jeff Thieman, Chief Operating Officer, CAMPUS USA CU

 


 

Growth


“Having the Advisors Plus team come in, look at usage, activation, category spend and all these other indicators of health for the portfolio was a big eye opener for us, and it really helped us to kickstart our growth. Recently we ran a balance transfer promotion…it was a very successful promotion and I feel like the Advisors Plus team had a lot to do with that.”


Chris Giles, Chief Experience Officer, Maps CU



Service Excellence


“When we partnered with PSCU, it was integral to make sure that we lowered that average wait time, and they've done a tremendous job of drastically reducing what our hold time is for our members, and providing a much better experience to them overall. They continue to speak to us on a regular basis to make sure that we're satisfied, and that our partnership continues to flourish.”


Stuart Salembier, Vice President of Retail Channels, Municipal CU

 


 

Service Excellence


“It has been great working with PSCU. The partnership, the collaboration, the focus on our members and service delivery has been great and we really appreciate the relationship. I would wholeheartedly recommend PSCU's contact center solutions."


Keith Parris, Senior Director Contact Center Operations & Technology, BCU



Digital Xperience


“We were an early adopter of the Lumin Digital platform. The conversion went off with no issues, no calls. Just an incredibly successful launch. We were up to 80% of our members signing in within the very first few days. And it's just been a very, very successful product for us. I just think that the comparisons to what we would get from any other vendor, it's just without compare.”


Amy Sink, Chief Executive Officer, Interra CU

 


 

Power of Partnership


“I believe we’ve worked and partnered with PSCU for 32 years, because we are partners. The transparency, and the collaboration, and the ownership accountability when they are at the table with us and we're having a conversation, is bar none first class. And that's something that is embedded within their culture and every conversation you have, you will get that same feeling when you leave the conversation.”


Rob Cochran, Vice President of Consumer Operations, PenFed CU



Digital Xperience


“I've always felt that it was really critical for credit unions to have partners like PSCU that could really help us stay competitive with the big banks. Lumin Digital allows even small credit unions to have technology that rivals the big national banks. Digital banking has become really critical as a way to deliver services to our members …we felt it was time when we needed something that was one, more reliable, and was going to really allow us to customize the member experience.”


Andrew Rosen, President & CEO, Hawaii State FCU

 


 

Growth


“Reaching out to Advisors Plus, I think, will help you to team with somebody who's from the industry, and they pull in people who are outside as well. So you're not just getting credit union views, you're getting financial views, and that's ultimately what we need. They should always be the first call that you would make. Now you have plenty of other choices. But again, I think after you listen to all of them, you'll come back to Advisors Plus and PSCU.”


Kevin Wright, Chief Information Officer, Addition Financial



Data Analytics


“Attending the Virtual Analytics Forum helped me with the data that is available in Member Insight and helped me learn how to pull that data to the forefront and create reports that in turn, has been very beneficial to the credit union. The knowledge that I gained from attending the Virtual Analytics Forum helped not only our members – it helped me in my role, the CEO and our COO.”


Hayley Badeux, Plastic Card Services Manager, La Capitol FCU