Power of Partnership

“There is absolutely nobody that's going to care about your members' debit and credit cards more than PSCU does, besides you and your own credit union staff. You're not going to find another vendor in that space that's going to have that level of care and concern, because you're a Member Owner here and that's what makes the difference.”

Amy Sink, Chief Executive Officer, Interra CU

Growth

“We had a great experience working with Advisors Plus. They showed us a lot of great ideas and opportunities that we were missing and needed to take advantage of. We have enabled those opportunities and our growth is best-in-class. We have grown our checking portfolio by 40% year over year. They're great to work with and they get results.”

Chris Harlan, President & CEO, University of Illinois Community CU

Service Excellence

“It's really important to me, the people that we partner with, and I want to know that they're reliable, that I can trust them, especially during a crisis. I would wholeheartedly recommend PSCU and the reason is because of the people there. They really care about what they're doing and I can count on them. And that's critical when you're dealing with card processing.”

Andrew Rosen, President & CEO, Hawaii State FCU

The Power of Partnership

"The implementation process was perfect. The teams that we worked with were great, and they really set us up to be successful after conversion. There are other good companies out there, but in my experience so far, it's light years ahead of anything that we had before."

Jackie Davidson, Payments & Digital Fraud Risk Manager, Alabama ONE

Service Excellence

"We wanted to have the contactless cards available to our members to speed up the process and increase their security and help them avoid some of the fraud that was happening to them on the traditional cards. PSCU was really a partner through the entire process of converting to contactless. They had expertise that we were not aware of (and) helped us avoid a lot of the ups and downs of that conversion, and were with us side by side."

Jeff Thieman, Chief Operating Officer, CAMPUS USA CU

Power of Partnership

"The quick responses by our consultant and the willingness to go the extra mile has really helped us and made us feel comfortable with our relationship with PSCU. The whole service in itself has assisted us in our fraud mitigation, fraud losses and member experience overall. PSCU is always there and available when we need them, even if it is after hours, weekends, during projects, they're always willing to assist us to get through a smooth transition in any of our projects. Having this Enhanced Fraud Service has really created a partnership.”

Sheri Hoover, Card Fraud Lead Manager, Pennsylvania State Employees CU

Service Excellence

"They have saved us at least $500,000 in fraud transactions on our cards. The one thing that's impressed me the most is the one-on-one relationship that we have with our rep. We can reach out to them at any time. They reach back out to us fairly quickly and provide us great guidance on mitigating fraud and any other questions that we might have regarding our card portfolio. I believe that Enhanced Fraud Services has delivered on the promise of helping us mitigate fraud – and that's the number one priority for us."

Stephanie Gustin, Senior Card Services Specialist, Consumers CU

Growth

“Having the Advisors Plus team come in, look at usage, activation, category spend and all these other indicators of health for the portfolio was a big eye opener for us, and it really helped us to kickstart our growth. Recently we ran a balance transfer promotion…it was a very successful promotion and I feel like the Advisors Plus team had a lot to do with that.”

Chris Giles, Chief Experience Officer, Maps CU

Service Excellence

“When we partnered with PSCU, it was integral to make sure that we lowered that average wait time, and they've done a tremendous job of drastically reducing what our hold time is for our members, and providing a much better experience to them overall. They continue to speak to us on a regular basis to make sure that we're satisfied, and that our partnership continues to flourish.”

Stuart Salembier, Vice President of Retail Channels, Municipal CU

Service Excellence

“It has been great working with PSCU. The partnership, the collaboration, the focus on our members and service delivery has been great and we really appreciate the relationship. I would wholeheartedly recommend PSCU's contact center solutions."

Keith Parris, Senior Director Contact Center Operations & Technology, BCU

Digital Experience

“We were an early adopter of the Lumin Digital platform. The conversion went off with no issues, no calls. Just an incredibly successful launch. We were up to 80% of our members signing in within the very first few days. And it's just been a very, very successful product for us. I just think that the comparisons to what we would get from any other vendor, it's just without compare.”

Amy Sink, Chief Executive Officer, Interra CU

Power of Partnership

“I believe we’ve worked and partnered with PSCU for 32 years, because we are partners. The transparency, and the collaboration, and the ownership accountability when they are at the table with us and we're having a conversation, is bar none first class. And that's something that is embedded within their culture and every conversation you have, you will get that same feeling when you leave the conversation.”

Rob Cochran, Vice President of Consumer Operations, PenFed CU

Growth

“Reaching out to Advisors Plus, I think, will help you to team with somebody who's from the industry, and they pull in people who are outside as well. So you're not just getting credit union views, you're getting financial views, and that's ultimately what we need. They should always be the first call that you would make. Now you have plenty of other choices. But again, I think after you listen to all of them, you'll come back to Advisors Plus and PSCU.”

Kevin Wright, Chief Information Officer, Addition Financial

Data Analytics

“Attending the Virtual Analytics Forum helped me with the data that is available in Member Insight and helped me learn how to pull that data to the forefront and create reports that in turn, has been very beneficial to the credit union. The knowledge that I gained from attending the Virtual Analytics Forum helped not only our members – it helped me in my role, the CEO and our COO.”

Hayley Badeux, Plastic Card Services Manager, La Capitol FCU

Service Excellence

“Working with PSCU is easy. I always get a quick response. I always get the answers that I need. Over the July 4th weekend, our contact center system was not fully functional. Our Chief Technology Officer reached out to our account executive, and by the next day, PSCU was taking calls from our members.”

Nina Bonavita, Vice President of Payment Services, First Commonwealth FCU

Possibilities Delivered.