San Ramon, Calif. — (Feb. 18, 2020) — Lumin Digital, a PSCU company, has announced that First South Financial Credit Union (Bartlett, Tenn.) has signed a multi-year agreement for Lumin Digital's cloud-based platform as the credit union’s digital banking solution for retail and business banking, as well as bill pay solutions. First South Financial will have more than 25,000 active users on the platform, which is slated to launch in June 2020.
Founded in 1957 to serve personnel on the Naval base in Millington, Tenn., First South Financial has grown into a robust financial institution with locations throughout Tennessee and Mississippi. With a mission to provide a wide range of financial services to members in a convenient and efficient manner, First South Financial offers a full suite of electronic products and services to ensure members can bank with the credit union when and how they want. The addition of Lumin Digital’s retail and business banking and bill pay services is another step toward achieving its mission.
“Having a digital platform that delivers all the tools today’s members need to manage their financial lives is crucial as transactions move from branches to mobile devices. We are pleased to partner with Lumin Digital to provide these necessary digital banking services to our members,” said Tammy Craig, chief information officer of First South Financial. “Lumin Digital will offer our members a refreshing online and mobile banking experience and give them the enhancements they want and expect, including card controls, travel notifications, savings goals and more. We strive to deliver the best to our members, and Lumin Digital will help us achieve this goal in the digital banking space.”
As a cloud-based digital banking platform built using modern, market-leading technology, Lumin Digital provides members with a tightly integrated and customized experience that rivals the offerings available from big banks. In creating a truly personalized journey, Lumin Digital helps credit unions better engage with their members, increase value and deepen relationships – all at secure speed.
“We are proud that First South Financial has put its trust in us as a provider that can keep the credit union and its offerings relevant and innovative in a crowded marketplace,” said Jeff Chambers, president of Lumin Digital. “Lumin Digital's member engagement strategy will help First South Financial build and maintain a healthy relationship with members who prefer to do their banking online, extending the credit union’s support services from inside its branch lobbies into the digital lives of members.”
Unveiled at PSCU’s 2018 Member Forum, Lumin Digital continues to drive innovation in the digital banking space, differentiating itself through technology built for human connection. Lumin Digital’s offering provides seamless access to a wide array of PSCU platforms and services, including card services, data analytics and contact center support. For more information, visit LuminDigital.com.
About Lumin Digital
Lumin Digital, a PSCU company headquartered in San Ramon, Calif., delivers digital banking solutions to credit unions across the United States. Founded by financial technology experts, Lumin Digital is working to redefine digital banking with its proprietary member engagement platform, providing credit unions with a solution that allows them to quickly and safely adjust to their member needs. Through the use of Lumin Digital’s member data and predictive analytics, credit unions have the ability to create custom experiences for members, creating a truly personalized journey that helps their members thrive while building a connected relationship. For more information, visit lumindigital.com.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.