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Agenda


TUESDAY, APRIL 2, 2019

11:00 AM - 6:00 PM Registration
Lone Star Foyer (3rd floor)
4:30 PM - 5:15 PM State of the Business Meeting
Member-Owners and Staff Only

Lone Star D (3rd floor)
6:00 PM - 8:00 PM Welcome Reception
JW Grand Foyer (4th floor)



WEDNESDAY, APRIL 3, 2019

7:00 AM - 8:15 AM Breakfast
JW Grand 6-7 (4th floor)
7:00 AM - 5:00 PM Registration
Lone Star Foyer (3rd floor)
7:00 AM - 8:15 AM Senior Leadership Breakfast
Lone Star E (3rd floor)
8:30 AM - 8:45 AM Welcome & Introductions
JW Grand 1-5 (4th floor)
8:45 AM - 9:45 AM Opening Keynote Presentation by Chuck Fagan
JW Grand 1-5 (4th floor)
9:45 AM - 10:30 AM Keynote Address: "The High Performance Climb"
JW Grand 1-5 (4th floor)
Speakers: John Foley
10:00 AM - 1:00 PM Guest Outing: Real Weird Austin Tour

Discover the best of the city in just three hours! This fast-paced “bucket list” tour gives visitors a great snapshot of Austin: get dizzy, indulge in decadent treats from iconic food trucks, explore cool outdoor art, snap photos at city landmarks and check out funky neighborhoods only a local would know about.

This tour is jam-packed with weird facts, and trivia on everything from Whole Foods to the UT campus, and everyone from Michael Dell to Willie Nelson. By the time you’re done with this tour, you’ll be able to say you “get” Austin – the history, people, music, culture, food and what keeps it “weird.” If you’re looking for a snappy quick overview of the city, or just need to prove to the social media universe you were in Austin this is the tour for you!

  • 10:00 am - Depart Hotel - Driving Tour of Downtown Austin
  • 10:00 am - 12:00 pm - City Weird Austin Tour
  • 12:00 pm - 12:45pm - Lunch at an iconic Austin Food Truck
  • 1:00 pm - Arrive at Hotel


NOTE: This outing takes place during conference hours.

Fee: $136.00
10:30 AM - 11:00 AM Break/Expo
JW Grand Foyer (4th floor)
11:00 AM - 11:45 AM Keynote Address: "Machine Intelligence & Digital Transformation"
JW Grand 1-5 (4th floor)
Speakers: Mike Walsh
11:45 AM - 12:30 AM "A Conversation with Marlee Matlin: From Oscar to the West Wing and Beyond"
Speakers: Marlee Matlin
JW Grand 1-5 (4th floor)
12:30 PM - 1:30 PM Expo
JW Grand Foyer (4th floor)
12:30 PM - 1:30 PM Lunch
JW Grand 6-7 (4th floor)
1:30 PM - 2:30 PM Behind the Data
Quantifying the amount of digital information that exists in the world is hard. What is clear is that there is an awful lot of it, and it’s never been easier to slice and dice your data to provide fresh insights into business trends. Join us for a discussion around analytics with big data technologies and go behind the scenes to learn about new ways to maximize the value of the data available to you.
Lone Star F-G (3rd floor)
Speakers: Jeff Rosenbeck, Kristen St. Jean, David Ross, Jeff Carelli, Sankul Seth
1:30 PM - 2:30 PM Future Proofing Your Business Through Technology
What key technologies should you be watching? Are you investing in the right technologies? Will they ultimately deliver the impact to your members that they need? Learn about some of the newest advancements available today and how to ensure you’re evolving for the consumer of tomorrow.
Lone Star F-G (3rd floor)
Speakers: Jim Marous
1:30 PM - 2:30 PM Keeping Up With Your Members
As consumer expectations around engagement continue to evolve, digital banking has quickly become the focal point of a member’s relationship with their financial institution. See how PSCU breaks down the impact of this evolution, the important role it plays, and real-life examples of how some of today’s top credit unions have tailored their digital banking platforms and taken member engagement to new heights.
Lone Star D (3rd floor)
Speakers: Jeff Chambers, Michael Batts
1:30 PM - 2:30 PM Protecting Your Credit Union
Safety and security are paramount when it comes to earning and maintaining member trust. Join us as we look into the importance of resiliency, cybersecurity, and how you can keep your credit union safe.
Lone Star A-B (3rd floor)
Speakers: Nick Curcuru, Pete Cordero
2:30 PM - 2:45 PM Break
2:45 PM - 3:45 PM Future Proofing Your Business Through Technology
What key technologies should you be watching? Are you investing in the right technologies? Will they ultimately deliver the impact to your members that they need? Learn about some of the newest advancements available today and how to ensure you’re evolving for the consumer of tomorrow.
Lone Star F-G (3rd floor)
Speakers: Jim Marous
2:45 PM - 3:45 PM Keeping Up With Your Members
As consumer expectations around engagement continue to evolve, digital banking has quickly become the focal point of a member’s relationship with their financial institution. See how PSCU breaks down the impact of this evolution, the important role it plays, and real-life examples of how some of today’s top credit unions have tailored their digital banking platforms and taken member engagement to new heights.
Lone Star D (3rd floor)
Speakers: Jeff Chambers, Michael Batts
2:45 PM - 3:45 PM Let Data Take The Wheel
With the amount of data available at your fingertips, it’s never been easier to uncover key insights that guide precise and informed decisions. Join PSCU to discuss new uses for data and simple techniques that enable data to drive campaign automation, member engagement, and strategic growth.
Lone Star E (3rd floor)
Speakers: Matthew Malarkey, Ph.D.
2:45 PM - 3:45 PM Protecting Your Members
Keeping your members safe is at the top of just about every roadmap. And as fraudsters get smarter, we must continue to think one step ahead to keep your members safe. Join us for a panel discussion about fraud situations in the industry today, how fraud is evolving, and where credit unions should be investing on behalf of their members.
Lone Star A-B (3rd floor)
Speakers: Brian Krebs
3:45 PM - 5:00 PM Expo
JW Grand Foyer (4th floor)
6:30 PM - 7:15 PM Cocktails & Networking
JW Grand Foyer (4th floor)
7:15 PM - 10:00 PM Charity Dinner, Auction & Entertainment
JW Grand 1-5 (4th floor)



THURSDAY, APRIL 4, 2019

7:30 AM - 8:45 AM Breakfast
JW Grand 6-7 (4th floor)
7:30 AM - 8:45 AM Inclusion & Diversity Breakfast: "Life Above the Belt: A Knockout Game Plan for Creating Balance"
Hosted by Susan Adams Women’s Network, Sankofa and PSCUnity
Lone Star E (3rd floor)
Speakers: Laila Ali
9:00 AM - 9:15 AM Welcome & Introductions
JW Grand 1-5 (4th floor)
9:15 AM - 10:00 AM Keynote Address
JW Grand 1-5 (4th floor)
Speakers: Bob Trunzo
10:00 AM - 10:45 AM Keynote Address: "Finishing the Fight: Becoming A Champion of Success"
JW Grand 1-5 (4th floor)
Speakers: Laila Ali
10:45 AM - 1:30 PM Expo
JW Grand Foyer (4th floor)
12:00 PM - 1:30 PM Lunch
JW Grand 6-7 (4th floor)
12:00 PM - 1:30 PM Senior Leadership Meeting & Lunch: "Reinventing Leadership for the Age of Machine Intelligence"
Lone Star E (3rd floor)
Speakers: Mike Walsh
1:30 PM - 2:30 PM Connect. Engage. Grow.
A winning loyalty rewards program is a great answer when consumers ask “What’s in it for me?” Join us for a discussion around the importance of Loyalty programs, their impact on achieving top of wallet status, and peek behind the curtain at the latest tools and programs available to provide your members with meaningful rewards…faster.
Lone Star D (3rd floor)
Speakers: Casey Merolla
1:30 PM - 2:30 PM Innovation Spotlight
Are you able to spot innovators and disruptors in the FinTech ecosystem? How do you leverage innovation to level the playing field? Learn from some of the industry’s strongest innovators how to shift your focus to track new developments and enable you to develop strategies to leverage innovative technology in your credit union.
Lone Star C (3rd floor)
Speakers: Mastercard Start Path Companies
1:30 PM - 2:30 PM Providing Superior 360 Service - people, systems, applications
We're all in the customer service business. And, as credit unions strive to strengthen relationships with their members, providing superior service helps reinforce that value and solidify that bond. Join us for a discussion around how credit unions can achieve high touch service using the people, systems, and applications available to them. Exceptional service is achievable because exceptional service is based on systems and processes that you control.
Lone Star A-B (3rd floor)
1:30 PM - 2:30 PM Senior Leadership Meeting
Lone Star E (3rd floor)
Speakers: Mike Walsh
1:30 PM - 2:30 PM What's Next in Payments
Stay on top of the payments industry, from the fundamentals to what’s new and on the horizon with a discussion from one of the industry’s renowned thought-leaders, Mark Sievewright, founder & CEO of Sievewright & Associates.
Lone Star F-G (3rd floor)
Speakers: Mark Sievewright
2:30 PM - 2:40 PM Break
2:40 PM - 3:20 PM Connect. Engage. Grow.
A winning loyalty rewards program is a great answer when consumers ask “What’s in it for me?” Join us for a discussion around the importance of Loyalty programs, their impact on achieving top of wallet status, and peak behind the curtain at the latest tools and programs available to provide your members with meaningful rewards…faster.
Lone Star D (3rd floor)
Speakers: Casey Merolla
2:40 PM - 3:20 PM Innovation Spotlight
Are you able to spot innovators and disruptors in the FinTech ecosystem? How do you leverage innovation to level the playing field? Learn from some of the industry’s strongest innovators how to shift your focus to track new developments and enable you to develop strategies to leverage innovative technology in your credit union.
Lone Star C (3rd floor)
Speakers: Mastercard Start Path Companies
2:40 PM - 3:20 PM Providing Superior 360 Service - people, system, applications
We’re all in the customer service business. And, as credit unions strive to strengthen relationships with their members, providing superior service helps reinforce that value and solidify that bond. Join us for a discussion around how credit unions can achieve high touch service using the people, systems, and applications available to them. Exceptional service is achievable because exceptional service is based on systems and processes that you control.
Lone Star A-B (3rd floor)
2:40 PM - 3:20 PM What's Next in Payments
Stay on top of the payments industry, from the fundamentals to what’s new and on the horizon with a discussion from one of the industry’s renowned thought-leaders, Mark Sievewright, founder & CEO of Sievewright & Associates.
Lone Star F-G (3rd floor)
Speakers: Mark Sievewright
3:30 PM - 4:15 PM Closing Keynote: "The Goalposts of Leadership Are Shifting: Are you?"
JW Grand 1-5 (4th floor)
Speakers: Peyton Manning
7:00 PM - 10:00 PM Closing Party
More details to come




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