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Agenda


TUESDAY, APRIL 2, 2019

11:00 AM - 6:00 PM Registration
Lone Star Foyer (3rd floor)
4:30 PM - 5:15 PM State of the Business Meeting
Member-Owners and Staff Only

Lone Star D (3rd floor)
6:00 PM - 8:00 PM Welcome Reception
JW Grand Foyer (4th floor)



WEDNESDAY, APRIL 3, 2019

7:00 AM - 5:00 PM Registration
Lone Star Foyer (3rd floor)
7:30 AM - 8:45 AM Break
Lone Star Foyer (3rd floor)
7:30 AM - 8:45 AM Breakfast
JW Grand 6-7 (4th floor)
7:30 AM - 8:45 AM Senior Leadership Breakfast
Lone Star E (3rd floor)
9:00 AM - 9:15 AM Welcome & Introductions
JW Grand 1-5 (4th floor)
9:15 AM - 9:45 AM Opening Keynote Presentation by Chuck Fagan
JW Grand 1-5 (4th floor)
9:45 AM - 12:30 AM Morning Keynotes
JW Grand 1-5 (4th floor)
10:30 AM - 11:00 AM Break/Expo
JW Grand Foyer (4th floor)
12:30 PM - 1:30 PM Expo
JW Grand Foyer (4th floor)
12:30 PM - 1:30 PM Lunch
JW Grand 6-7 (4th floor)
1:30 PM - 2:30 PM Behind the Data
Quantifying the amount of digital information that exists in the world is hard. What is clear is that there is an awful lot of it, and it’s never been easier to slice and dice your data to provide fresh insights into business trends. Join us for a discussion around analytics with big data technologies and go behind the scenes to learn about new ways to maximize the value of the data available to you.
Lone Star C (3rd floor)
1:30 PM - 2:30 PM Future Proofing Your Business Through Technology
What key technologies should you be watching? Are you investing in the right technologies? Will they ultimately deliver the impact to your members that they need? Learn about some of the newest advancements available today and how to ensure you’re evolving for the consumer of tomorrow.
Lone Star F-G (3rd floor)
1:30 PM - 2:30 PM Keeping Up With Your Members
As consumer expectations around engagement continue to evolve, digital banking has quickly become the focal point of a member’s relationship with their financial institution. See how PSCU breaks down the impact of this evolution, the important role it plays, and real-life examples of how some of today’s top credit unions have tailored their digital banking platforms and taken member engagement to new heights.
Lone Star A-B (3rd floor)
1:30 PM - 2:30 PM Protecting Your Credit Union
Safety and security are paramount when it comes to earning and maintaining member trust. Join us as we look into the importance of resiliency, cybersecurity, and how you can keep your credit union safe.
Lone Star D (3rd floor)
2:30 PM - 2:45 PM Break
2:45 PM - 3:45 PM Future Proofing Your Business Through Technology
What key technologies should you be watching? Are you investing in the right technologies? Will they ultimately deliver the impact to your members that they need? Learn about some of the newest advancements available today and how to ensure you’re evolving for the consumer of tomorrow.
Lone Star F-G (3rd floor)
2:45 PM - 3:45 PM Keeping Up With Your Members
As consumer expectations around engagement continue to evolve, digital banking has quickly become the focal point of a member’s relationship with their financial institution. See how PSCU breaks down the impact of this evolution, the important role it plays, and real-life examples of how some of today’s top credit unions have tailored their digital banking platforms and taken member engagement to new heights.
Lone Star A-B (3rd floor)
2:45 PM - 3:45 PM Let Data Take The Wheel
With the amount of data available at your fingertips, it’s never been easier to uncover key insights that guide precise and informed decisions. Join PSCU to discuss new uses for data and simple techniques that enable data to drive campaign automation, member engagement, and strategic growth.
Lone Star E (3rd floor)
2:45 PM - 3:45 PM Protecting Your Members
Keeping your members safe is at the top of just about every roadmap. And as fraudsters get smarter, we must continue to think one step ahead to keep your members safe. Join us for a panel discussion about fraud situations in the industry today, how fraud is evolving, and where credit unions should be investing on behalf of their members.
Lone Star D (3rd floor)
3:45 PM - 5:00 PM Expo
JW Grand Foyer (4th floor)
6:30 PM - 7:15 PM Cocktails & Networking
JW Grand Foyer (4th floor)
7:15 PM - 10:00 PM Charity Dinner, Auction & Entertainment
JW Grand 1-5 (4th floor)



THURSDAY, APRIL 4, 2019

7:30 AM - 8:45 AM Breakfast
JW Grand 6-7 (4th floor)
7:30 AM - 8:45 AM The Susan Adams Women's Network Breakfast
Lone Star E (3rd floor)
9:00 AM - 9:15 AM Welcome & Introductions
JW Grand 1-5 (4th floor)
9:15 AM - 10:45 AM Morning Keynotes
JW Grand 1-5 (4th floor)
10:45 AM - 1:30 PM Expo
JW Grand Foyer (4th floor)
12:00 PM - 1:30 PM Lunch
JW Grand 6-7 (4th floor)
12:00 PM - 1:30 PM Senior Leadership Lunch
Lone Star E (3rd floor)
1:30 PM - 2:30 PM Connect. Engage. Grow.
A winning loyalty rewards program is a great answer when consumers ask “What’s in it for me?” Join us for a discussion around the importance of Loyalty programs, their impact on achieving top of wallet status, and peek behind the curtain at the latest tools and programs available to provide your members with meaningful rewards…faster.
Lone Star A-B (3rd floor)
1:30 PM - 2:30 PM Innovation Spotlight
Are you able to spot innovators and disruptors in the FinTech ecosystem? How do you leverage innovation to level the playing field? Learn from some of the industry’s strongest innovators how to shift your focus to track new developments and enable you to develop strategies to leverage innovative technology in your credit union.
Lone Star D (3rd floor)
1:30 PM - 2:30 PM Providing Superior 360 Service - people, systems, applications
We're all in the customer service business. And, as credit unions strive to strengthen relationships with their members, providing superior service helps reinforce that value and solidify that bond. Join us for a discussion around how credit unions can achieve high touch service using the people, systems, and applications available to them. Exceptional service is achievable because exceptional service is based on systems and processes that you control.
Lone Star F-G (3rd floor)
1:30 PM - 2:30 PM Senior Leadership Meeting
Lone Star E (3rd floor)
1:30 PM - 2:30 PM What's Next in Payments
Stay on top of the payments industry, from the fundamentals to what’s new and on the horizon with a discussion from one of the industry’s renowned thought-leaders, Mark Sievewright, founder & CEO of Sievewright & Associates.
Lone Star E (3rd floor)
2:30 PM - 2:40 PM Break
2:40 PM - 3:20 PM Connect. Engage. Grow.
A winning loyalty rewards program is a great answer when consumers ask “What’s in it for me?” Join us for a discussion around the importance of Loyalty programs, their impact on achieving top of wallet status, and peak behind the curtain at the latest tools and programs available to provide your members with meaningful rewards…faster.
Lone Star A-B (3rd floor)
2:40 PM - 3:20 PM Innovation Spotlight
Are you able to spot innovators and disruptors in the FinTech ecosystem? How do you leverage innovation to level the playing field? Learn from some of the industry’s strongest innovators how to shift your focus to track new developments and enable you to develop strategies to leverage innovative technology in your credit union.
Lone Star D (3rd floor)
2:40 PM - 3:20 PM Providing Superior 360 Service - people, system, applications
We’re all in the customer service business. And, as credit unions strive to strengthen relationships with their members, providing superior service helps reinforce that value and solidify that bond. Join us for a discussion around how credit unions can achieve high touch service using the people, systems, and applications available to them. Exceptional service is achievable because exceptional service is based on systems and processes that you control.
Lone Star F-G (3rd floor)
2:40 PM - 3:20 PM What's Next in Payments
Stay on top of the payments industry, from the fundamentals to what’s new and on the horizon with a discussion from one of the industry’s renowned thought-leaders, Mark Sievewright, founder & CEO of Sievewright & Associates.
Lone Star C (3rd floor)
3:30 PM - 4:15 PM Closing Keynote
JW Grand 1-5 (4th floor)
7:00 PM - 10:00 PM Closing Party
More details to come




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