Member Services

Extend Member Service Capabilities

Not all member issues get resolved over online or digital channels. Sometimes, the personal touch of a trained and empowered contact center representative is the best ambassador for a credit union’s promise of service and value. PSCU’s Total Member CareTM (TMC) contact centers help Owner credit unions meet and exceed members’ expectations for service at all hours and under even the most trying circumstances.

Full service contact center support gives Owners the freedom to focus on building member relationships while PSCU handles their members’ request for service on transactions, payments, online services or loan and member applications. Overflow services help Owners mitigate the demands of excessive call volume to their own service centers. After-hours services extend your credit union’s service model, customized according to your requirements, in a cost-effective manner.

TMC contact center services, together with integration to common core systems, give credit unions a valuable resource during even the most challenging service situations.

Amplifies growth strategy for loan and member accounts with 24/7/365 availability

Multiple contact centers provide redundancy and coverage across all time zones and during major weather events

Increased operational efficiency

Custom scripting tools let contact center representatives emulate Owners’ service models