Credit union cites CUSO’s focus on member experience as driving force behind selection
St. Petersburg, Fla. — (June 25, 2019) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that Maps Credit Union (Salem, Ore.) has joined the cooperative as its newest Owner. PSCU will provide Maps with debit and credit processing services and support for the credit union’s nearly 65,000 members.
Founded in 1935 and currently holding $798 million in assets, Maps selected PSCU following a comprehensive review process. In the midst of digital transformation, the credit union was seeking a partner that was focused on the member experience, with an understanding of how the member experience impacts credit union operations. Maps wanted to transform the way it approaches the member experience and PSCU’s commitment to growing member engagement and interaction will enable the credit union to do just that. It was also looking for a CUSO that placed a strong emphasis on business intelligence and fraud mitigation capabilities, both of which it found in PSCU’s robust solutions.
“During our review process, it became clear that unparalleled member experience is clearly part of PSCU’s DNA,” said Shane Saunders, Chief Experience Officer of Maps. “PSCU is focused on credit unions and their members—from a clear vision of the role of technology to a commitment to training its employees about the credit union difference and a long-term strategy for how credit unions can compete and succeed. We look forward to a strong and beneficial partnership that will provide our members with quality support and services for years to come.”
In April 2019, PSCU successfully converted the credit union’s debit processing services, which impacted nearly 75% of Maps Credit Union’s members—or 48,000 members.
“We were extremely impressed with the ease of the debit conversion,” added Saunders. “In particular, our employees have loved the staff-facing portal in PSCU’s QuickAssist tool that allows us to access member information both quickly and efficiently.”
Credit processing services will be converted in August and will better support 25,000 members.
“PSCU and Maps’ shared focus on the member experience makes this an ideal partnership,” said Scott Wagner, EVP and Chief Revenue Officer of PSCU. “We are pleased to welcome Maps to the PSCU family and are eager to work together to provide their members with the unparalleled member experience and technological innovations that our other Owner credit unions’ members have come to know and expect from the nation’s premier payments CUSO.”
PSCU, the nation’s premier payments CUSO, supports the success of over 900 Owner credit unions representing more than 2 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.