San Ramon, Calif. — (Nov. 17, 2020) — Lumin Digital, a PSCU company, is proud to announce that Los Angeles Federal Credit Union (LAFCU) has signed a multi-year agreement for Lumin Digital’s cloud-native platform for online and mobile digital banking solutions. LAFCU will have over 45,000 active users on the platform, which is slated to launch in June 2021.
Headquartered in Glendale, Calif., LAFCU was founded in 1936 with a mission to provide the best financial services as defined by its members. With an ever-expanding number of members using mobile devices, delivering a best-in-class solution is one of the credit union’s top priorities, and LAFCU found its ideal partner in Lumin Digital.
“At LAFCU, we continuously want to improve the products and services we offer. We chose Lumin Digital so we can provide game changing member benefits like mobile-first technology, convenient card controls, person-to-person payments via Zelle, digital forms, and improved member communication and support,” said Brian Gregory, vice president of Member Experience at LAFCU. “This new partnership is a win for LAFCU, but most importantly it is a win for our members.”
As a cloud-based digital banking platform built using elite technology, Lumin Digital provides members with a tightly integrated and customized experience that matches the offerings available from larger financial institutions. In creating a truly personalized journey, Lumin Digital helps credit unions and banks better engage with their members, increase value and deepen relationships.
LAFCU views the online banking upgrade as an opportunity to continue advancing its technology, which improves the credit union’s ability to deliver future enhancements to members. Whether it is a feature request from members or an advancement in the marketplace, Lumin Digital will allow LAFCU to introduce new functionality to users more frequently. It will also offer the same look and feel whether members are accessing the platform via a mobile device, tablet, laptop or personal computer, allowing for a seamless member experience across all channels and devices.
“The LAFCU team was committed to finding a true digital partner that could make stable, secure, industry-leading solutions available to its members,” said Jeff Chambers, president of Lumin Digital. “We are pleased they chose us as that partner, and we look forward to helping them continue to provide their members with the right solutions at the right time, all customized to the member.”
Lumin Digital continues to drive innovation in the digital banking space, differentiating itself through technology built for human connection. Lumin Digital’s offering provides seamless integration to a wide array of PSCU and other platform tools and capabilities, including card services, rewards management and data analytics, to provide a member-centric experience. For more information, visit LuminDigital.com.
About Lumin Digital
Lumin Digital, a PSCU company headquartered in San Ramon, Calif., delivers digital banking solutions to financial institutions across the United States. Founded by financial technology experts, Lumin Digital is working to redefine digital banking with its proprietary user engagement platform, providing banks and credit unions with a solution that allows them to quickly and safely adjust to their users' needs. Through the use of Lumin Digital’s user data and predictive analytics, organizations have the ability to implement custom experiences for users, creating a truly personalized journey that helps consumers thrive while building a connected relationship. For more information, visit LuminDigital.com.
PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.