When a member suspects fraud on a transaction or wants to dispute a
particular merchant transaction, their expectation is that the dispute
be handled quickly and that there is clear visibility into the timing
for the dispute resolution.
That’s why PSCU is making a multi-million-dollar investment into our disputes management process, to significantly enhance the experience for both our Owner credit unions and your members. PSCU is partnering with two market-leading technology organizations – Lean Industries and NICE – to create a solution that will have a flexible case management system with the direct connections needed for real-time results.
The PSCU team is committed to providing you updates throughout the development process for our optimized disputes management initiative. Please be sure to visit this site for real-time updates and disputes thought leadership.
Credit union members perceive – and expect – that the path to report and resolve a dispute is a simple process. In reality, the current process for resolving a member dispute is largely manual and involves multiple steps and parties, bouncing back and forth between the member, credit union, PSCU, the network and the merchant.
Our goal is to deliver an optimized process that will provide efficient resolution and clear real-time visibility to meet your members’ expectations throughout the disputes journey – leveraging technology and process improvements such as artificial intelligence (AI) and machine learning (ML) to drive the process.
Q3: Real-time Connectivity to Ethoca (Merchant Investigations), Visa
Q4: PSCU Disputes Staff Pilots New Disputes Application
Q1: Pilot Non-Fraud Credit Disputes
Q2: Launch Non-Fraud Credit Disputes
Q3: Pilot CU of Fraud Optis Credit
Q4: Launch Fraud Credit Optis Credit
H1: Release of Debit Optis Non-Fraud Disputes
H1: Pilot CU of Fraud Debit Optis Fraud
H2: Release of Fraud Debit Optis Fraud
H2: Pilot Wilmington Disputes
H1: STAR Network Release
Learn more about our plans for Disputes Optimization at PSCU. Chief Risk Officer Jack Lynch and VP-Account Recovery Paul Fenton share key insights in this recent webinar on the topic.
The COVID-19 pandemic is affecting all sectors of the U.S. economy, which
will likely result in a sharp rise in payment card chargebacks. Is your
credit union prepared?
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