We're here to support our Owner Credit Unions and their staff. Call our Toll-Free number, 844-FOR-PSCU, or visit our resource page.

 


PSCU COVID-19
Support Resources



PSCU is Committed to Serving Our Credit Unions

PSCU continues to closely monitor the coronavirus (COVID-19) pandemic. During these uncertain times, our primary focus remains on the safety and well-being of our credit unions, our employees, and our communities. PSCU is committed to delivering the highest levels of support possible – especially when credit unions are faced with unexpected circumstances. To keep you as informed as possible, we have assembled this site to provide continuous updates throughout this evolving situation.

A Message from PSCU President and CEO Chuck Fagan – July 2020

Frequently Asked Questions (FAQs)

We know you have questions as you navigate this challenging time. We encourage you to reach out to your PSCU Account Executive, your Service Executive, or call PSCU Service Delivery at 844-FOR-PSCU. Below are answers to frequently-asked questions, which we’ll continue to update as needed.

PSCU continues to closely monitor the coronavirus (COVID-19) conditions and has activated its Business Continuity Plan (BCP) accordingly. We are closely monitoring the guidance provided by health officials, including the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), as well as federal, state and local officials.

We have enacted a temporary remote work program for employees, enabling as many teams as possible to work remotely. For business-critical employees who are needed at the office, we are providing compensation incentives, as well as configuring workstations to provide recommended social distancing between employees.

Yes. PSCU continues to take proactive steps in accordance with both our Business Continuity Plan (BCP) and Pandemic Response Plan. PSCU’s Crisis Management, Emergency Management and Business Continuity teams continue to have daily discussions as we prepare to respond quickly to this evolving situation.

Given PSCU’s experience in dealing with emergency situations like hurricanes and other natural disasters, we are well-equipped and ready to support our credit unions in a remote capacity. Our IT infrastructure is fully redundant and we can effectively operate our contact centers remotely, switching back and forth as needed between our six major locations.

Yes, detailed summaries of our Business Continuity Plan (BCP) and Pandemic Response Plan (PRP) are available for PSCU Owner credit unions here on MemberConnect.

Yes. PSCU’s Contact Center Services & Solutions team has successfully tested work from home for certain agents and is moving forward with procedures outlined in our Pandemic Plan.

With five strategically located contact centers throughout the U.S. to serve our credit unions and your members, PSCU is committed to delivering the highest levels of support possible – especially when you’re faced with unexpected circumstances. As school closures and other effects of the coronavirus impact both our credit unions and our employees, we expect elevated call volume in our contact centers. We are deploying Callback Assist to improve member experience during these high-volume periods and are adding a recording to inform members when wait times are elevated. We appreciate your understanding if wait times are higher than normal.

There will be no changes to the way that you currently contact us – all office phone numbers and email addresses will remain unchanged.

In order to best ensure the health and safety of our people while continuing to serve our Owner credit unions, our Service Delivery team is working remotely. While current peaks in volume may lead to some impact on our typical service levels and response time, please be assured that PSCU remains readily available for your needs and requests.

As our Owner credit unions take steps to support members in different ways during this challenging time, including adjustments in controls around your members’ card accounts, we remind our credit unions – if you do intend to take any steps on account adjustments – to please complete and return the Emergency Services Request Form via the Service Requests widget in MemberConnect. If you do not have access to the Service Portal, your Service Executive can provide you with an Emergency Services Request Form to complete. Once submitted, the form will automatically be routed to the appropriate areas to process. This will allow credit unions to proceed with emergency actions including emergency credit line increases, skip-pay transactions, and controls/authorizations on accounts.

PSCU does not currently anticipate delays with plastic production. We have worked with our partners on increased inventory and have confidence in our ability to meet predicted production needs.

We do not currently anticipate any issues with Member Insight reporting, which is largely automated. We continue to work with our partners on other reporting.

PSCU’s Risk Management team has implemented its Business Continuity plan. While the team continues to operate business as usual, executing fraud monitoring and strategy development on behalf of our Owners, we have put a variety of measures in place to ensure ongoing operations in our Fraud Detection contact centers in St. Petersburg and Phoenix. Disputes and non-fraud disputes continue to be processed.

We have postponed Member Forum 2020, originally scheduled for April 21-23 in San Francisco. New Member Forum dates and a new location will be communicated as soon as they are confirmed. We will also host a virtual event, with more details coming soon.

Yes. PSCU is in regular contact with its vendors, partners, and service providers during this time, ensuring that their own business continuity and/or pandemic response plans are in place and active at this time to ensure uninterrupted service for our credit unions and their members.

Please be confident that PSCU continues to take cyber threats very seriously. Our cybersecurity posture remains strong and we are taking additional steps to mitigate risks of cyberattacks and threats during these unprecedented times.

PSCU aggressively and consistently monitors for potential vulnerabilities, prioritizing mitigation to ensure all critical systems are safe. PSCU has a dedicated 24/7 security operations center, state-of-the-art security intelligence systems, and advanced monitoring capabilities that serve as an early warning system. Our standard response to emerging cyber threats include robust, multi-layered security controls to defend against potential exploits and rapid deployment of vendor patches as they become available. Our Security Information Event Management (SIEM) tools are used to identify security threats and unusual system activity. Alerts are configured to automatically notify Security personnel of suspicious activity for investigation.

As PSCU employees are our first line of defense against cyber threats, we have also increased internal communications to raise awareness of emerging cyber threats and educate employees about the actions they need to take to remain vigilant and aware. Employees who have been approved to work from home are set up with secure remote access and are required to re-acknowledge their understanding of PSCU information security policies. Additionally, these employees must agree to maintain a work-like environment and clean desk policy at all times to protect client and customer information.

Resources and Guidance for Credit Unions

In addition to our regular communications and operational efforts, PSCU is also providing our credit unions with thought leadership and guidance to best serve their members during these uncertain times.

 

Preparing Your Credit Union for Crisis Recovery

In this recent webinar, PSCU’s Advisors Plus Consulting team covers the latest trends in cardholder activity, shifting consumer sentiment, insights on card portfolio strategy, and card marketing trends and recommendations for the “new normal.” To access a recording, click here.

Download Presentation

Special Assistance

Special Assistance: During this unprecedented time, Advisors Plus is offering assistance with questions you may have regarding payments strategy, contact center operations and member experience. Please ask your question by clicking the button below and your question will be routed to a consultant for advice.

Ask Advisors Plus
Filter

PSCU Data Shows Credit Unions Were Accommodating During Height of COVID-19...

PSCU’s data scientists have been closely tracking...

Read More

Tracking Transaction Trends (Week Ending Oct. 11, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Tracking Transaction Trends (Week Ending Oct. 4, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Tracking Transaction Trends (Week Ending Sept. 27, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Expanding Rewards Options to Meet Members’ Needs in Uncertain Times

As cardholder spending preferences have drastically changed...

Read More

Tracking Transaction Trends (Week Ending Sept. 20, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Tracking Transaction Trends (Week Ending Sept. 13, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Building a Digital Strategy for Post-COVID Debt Recovery

As the COVID-19 pandemic continues, some credit union relief and government support...

Read More

Tracking Transaction Trends (Week Ending Sept. 6, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Insights into Combating the Rising Tide of Card-Not-Present Fraud

It is no surprise that with consumers using digital payments more than ever...

Read More

Tracking Transaction Trends (Week Ending August 30, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Tracking Transaction Trends (Week Ending August 23, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Driving Operational Excellence in the Age of COVID-19

In the unpredictable and unprecedented COVID-19 environment, credit unions have been...

Read More

Tracking Transaction Trends (Week Ending August 16, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Debit Growth Trends Key to Credit Unions’ Future Success

Ransom is nothing new, as we know from popular culture. It is often depicted as a...

Read More

Tracking Transaction Trends (Week Ending August 9, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Debit Growth Trends Key to Credit Unions’ Future Success

In a previous blog, “How COVID-19 Has Elevated the Role of Debit and Checking,” I shared my perspective...

Read More

Tracking Transaction Trends (Week Ending August 2, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

How Generation Z Will Shape the Future of Payments

Gen Z (those born between 1995 and 2015) is growing up, graduating from high school and college, and becoming...

Read More

Tracking Transaction Trends (Week Ending July 26, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

How to Get Started with Robotic Process Automation

Robotic process automation (RPA) is playing an increasingly important role in improving front- and back-office...

Read More

Tracking Transaction Trends (Week Ending July 19, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Adapting Collections and Recovery Strategies in a Changing World

Without question, the COVID-19 pandemic has drastically changed...

Read More

Tracking Transaction Trends (Week Ending July 12, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

How COVID-19 Has Elevated the Role of Debit and Checking

Throughout the COVID-19 pandemic, the performance of debit has served as...


Read More

Tracking Transaction Trends (Week Ending July 5, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Addressing Racism In a Global Pandemic Environment

These are, without a doubt, unsettling times. As the weeks have unfolded...

Read More

Tracking Transaction Trends (Week Ending June 28, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

How Will Your Contact Center Adapt to a New Reality?

Change has always had an outsized impact on contact centers. Normally, it has been prompted by...

Read More

Tracking Transaction Trends (Week Ending June 21, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Weekly U.S. State/Territory Analysis

The following list of U.S. states, districts and territories highlight the year-over-year changes...

Read More

Highlights from PSCU Virtual Member Forum 2020

With all that the credit union community is doing to assist members during these challenging times...

Learn More

Tracking Transaction Trends (Week Ending June 14, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Tracking Transaction Trends (Week Ending June 7, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Evolving Operations and Security in the Post-Coronavirus Business World

The impacts from COVID-19 have undoubtedly left an indelible imprint...

Learn More

Tracking Transaction Trends (Week Ending May 31, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

It’s Time for Credit Unions to Embrace Contactless

PSCU’s Jeremiah Lotz joins Mercator analyst Sarah Grotta to discuss COVID-19’s impact on contactless payments...

Learn More

Don’t Get Complacent with COVID-19 Scams

In a 1948 speech to the House of Commons, Winston Churchill said...


Read More

Tracking Transaction Trends (Week Ending May 24, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Keeping Your Credit Union Collection Department Compliant and Up to Date

As we experience the unprecedented impact of the COVID-19 pandemic on...

Read More

Tracking Transaction Trends (Week Ending May 17, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Safeguarding the Credit Union in Credit-Challenged Times

Credit unions are performing masterfully in supporting their members through the COVID-19 crisis...

Read More

Tracking Transaction Trends (Week Ending May 10, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Preparing for Expected Surge in Disputes During COVID-19

The COVID-19 pandemic is affecting all sectors of the U.S. economy, which will likely...

Read More

Tracking Transaction Trends (Week Ending May 3, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Preparing Your Credit Union for Crisis Recovery

PSCU’s Advisors Plus team discusses trends and strategies for the “new normal” in this webinar...

Watch | Download

Webcast: Providing Self-Service When Face-To-Face Service is A Challenge

Hear why aligning your digital offering with what members engage...

Watch

Aite Group Report Examines Best Practices for Workplace Distancing in Financial Services Industry

Chances are, due to COVID-19 social...

Read More

Tracking Transaction Trends (Week Ending April 26, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Four Ways to Provide Your Members with a Seamless Payments Experience

For today’s credit union members, waiting for a replacement credit or...

Read More

Tracking Transaction Trends (Week Ending April 19, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Balancing Member Care and Operational Soundness During COVID-19

The unprecedented COVID-19 crisis has shaken the...

Read More

COVID-19 Fraud Deterrent Tips to Share With Members

Customize this content for use in your various communication channels to educate members on fighting fraud.

Read More

Benefits of Prepaid Cards for Members in Challenging Times

From coping with social distancing guidelines to the increasing unemployment rate and newly...

Read More

Tracking Transaction Trends (Week Ending April 12, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments...

Read More

Tips for Creating a Secure Work-from-Home Environment

The COVID-19 pandemic could be shifting the way we work. While remote work has picked up in recent years...

Read More

When Innovation Timelines Are Measured In Days Not Months

Chuck Fagan joins senior leaders from PenFed and BECU to discuss COVID-19’s impact on innovation with PYMNTS...

Learn More

Managing Virtually | Leader Best Practices for Credit Unions

Hear best practices for managing a remote workforce from PSCU’s Learning & Organizational Development team...

Watch | Download | Job Aids

Staying Informed of Consumer Trends during COVID-19

Glynn Frechette and Norm Patrick from PSCU’s Advisors Plus discuss consumer trends with PaymentsJournal...

Learn More

Best Practices for Managing Delinquency in Uncertain Times

Now more than ever, the credit union philosophy of “people helping people” ...

Read More

Tracking Transaction Trends (Week Ending April 5, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments credit...

Read More

3 Questions with Chuck Fagan

PSCU President and CEO Chuck Fagan joins CUInsight Publisher and CEO Lauren Culp to discuss the impacts of the COVID-19 pandemic...

Learn More

Will the COVID-19 Pandemic be Transformative for Credit Unions?

The coronavirus (COVID-19) pandemic has wreaked havoc on our daily lives... 

Read More

Enhancing Your Member Experience in Stressful Situations

PSCU’s Advisors Plus Consulting team hosted a webinar to help credit unions... 

Watch | Download

Tracking Transaction Trends (Week of March 23, 2020)

As the economic impact of the COVID-19 pandemic continues to grow, PSCU, the nation’s premier payments credit... 

Read More

Navigating the New World of Virtual Meetings

In just a matter of weeks, the U.S. workforce at large has been plunged into a...

Read More

Tracking Transaction Trends (March 1-21, 2020)

Given the economic impact of the COVID-19 pandemic, PSCU compared transactions of its Owner credit... 

Read More

Leveraging Your Social Media Strategy to Guide Members Throughout a Crisis

So much has changed in the last few weeks as the COVID-19 crisis continues...

Read More

Helping Your Contact Center Succeed in Challenging Times

In dealing with the ongoing spread of the coronavirus (COVID-19), credit unions are facing great challenges...

Read More

Taking Care Of Your Members During A Stressful Situation

As we continue to deal with the impacts of the coronavirus (COVID-19) in the U.S., credit unions are in a unique...

Read More

Keeping Your Credit Union Members Safe from Coronavirus Scammers

A common technique among internet and email scammers is to...

Read More

How Your Credit Union Can Prepare For The Coronavirus

The news concerning the possible spread of the novel coronavirus (COVID-19) in the United States can be...

Read More

How the Credit Union
Community is Helping

Founded by PSCU’s first employee and named in his honor, the David J. Serlo Employee Hardship Foundation (SEHF) recognizes that employees may experience an emergency or unforeseen circumstance that requires emergency financial assistance. The SEHF, funded by employee donations, is available to assist eligible employees who are experiencing a personal financial crisis and who have exhausted all other avenues for obtaining assistance. Grants are based on financial hardship and that hardship must be catastrophic, documentable, and not of the recipient's own making. To learn more about establishing a foundation, the application and grant review process, contact Merry Pateuk.

People Helping People

121 Financial Credit Union, Community First Credit Union of Florida, Jax Federal Credit Union and VyStar Credit Union



"Four Jacksonville, Fla. credit unions, 121 Financial Credit Union, Community First Credit Union of Florida, Jax Federal Credit Union and VyStar Credit Union, jointly funded the labor costs for Rethreaded, a local nonprofit organizations that employs survivors of human trafficking, to make high-grade masks for healthcare workers at a local hospital. "

People Helping People

Dan Stoltz, President & CEO
SPIRE Credit Union



"SPIRE Credit Union (MN) wanted to step in and help. Our core value is ‘We Care.’ We care for our employees, members, and communities. This is a time to live out that core value with our support. 300 employees and volunteers from SPIRE’s board, all departments and our 20 branches donated $250,000 to businesses and organizations in their Minnesota communities."

People Helping People

Tarin Acaron, Marketing Manager
CAMPUS USA Credit Union



"Nothing says caring and love like a delicious meal. CAMPUS USA Credit Union (FL) is meeting not only their members’ needs, but also the needs of the community. The credit union recently partnered with a local Italian restaurant to offer locals free “take and bake” ziti to show their support during these unprecedented times. CAMPUS is also supporting other local restaurants by offering their Facebook followers a chance to win gift cards to enjoy their favorite takeout or curbside pickup. Members do not have to worry about accessing cash during this time, as the CU is waiving foreign ATM fees and providing guidance on how to use available tools and technology for easy access to financial accounts and services – all topped with thoughtful handwritten notes from branch staff to let members know they are thinking of them and here to support them now and in the future."

People Helping People

Hannah Dannenfelser, Community Involvement Ambassador
Arlington Community FCU



"Arlington Community FCU (Virginia) is providing personalized advice and assistance to members by offering a wide variety of individualized services, such as low-rate short- and long-term emergency loans, skip-a-pay options, penalty-free early certificate withdrawals and much more. Further demonstrating the credit union’s ‘We’re With You’ commitment, ACFCU recently made a $2,000 donation to the Arlington Food Assistance Center and encouraged others in the community to give from the heart and donate what they can to help their fellow Arlingtonians during these unprecedented times."

People Helping People

Valerie Moses, Senior Relationship Manager
Addition Financial Credit Union



"Addition Financial Credit Union (Florida) launched a new blog, On The +Side, to share acts of kindness, opportunities to support local businesses, tips for staying positive and healthy, community resources and fun activities. Credit union staff are also receiving mini-motivational messages under the same brand. Several of our local chambers of commerce and professional associations have been sharing the blog in their own newsletters. We understand the challenges that our community is facing, so it was important for us to share this positive resource with our membership and employees."

People Helping People

Jane Dobbs, Chief Executive Officer
Municipal Credit Union



"With members in the hardest-hit area of New York City, Municipal Credit Union (NY) activated its Member Assistance Program to provide financial assistance during this time. This program includes fee waivers, skip-a-pay, low rate and hardship loans. Members are encouraged to use MCU’s online, digital and self-service tools for 24/7 account access. "

People Helping People

Jim Morrell, President & CEO
Peninsula Credit Union



"Small-enough-to-care and big-enough-to-help Peninsula Credit Union (Shelton, WA) is helping members with specialized lending options for temporary relief and means to increase cash flow. These include interest only and payment deferral loan modifications, no-to-low interest loans, debt consolidation loans, release of held funds on secured loans, waived fees, cash advance fee waivers and more. Peninsula has also provided their members with an online toolkit for surviving a financial crisis. More information can be found here."

People Helping People

Kriss Vallese, Director of Marketing
First Commerce Credit Union



"#LocalStrong, an innovative initiative launched by First Commerce Credit Union (Florida), is empowering its team members and other organizations to start a wave of support for local businesses. The credit union provided $25 to each team member to purchase goods, services, gift cards or gift certificates from locally-owned businesses (online or via phone). Team members can use the purchase for themselves or ‘pay it forward’ and donate their purchase to a local organization that serves vulnerable or at-risk populations. Giving back to the local community in a safe and meaningful way is a great way to help businesses and keep our local economy strong while engaging our team. We welcome other credit unions to join us in this wave of support, and will be happy to share our guidelines with anyone interested in launching their own similar initiative."

People Helping People

Art Peters, COO
Dow Chemical Employees’ Credit Union



"Through our ‘let’s make it happen’ attitude, we have successfully stood up a work from home (WFH) program, procured phones and laptops for staff, and have reconfigured our systems and processes to ensure excellent service to our members in this time of challenge and uncertainty."

People Helping People

Craig Boivin, Vice President of Marketing
UMassFive College Credit Union



"Addressing the needs of its members as a dependable resource, UMassFive College Credit Union (Massachusetts) is promoting one-on-one counseling, rate reductions, and emergency relief payment options. The credit union has also pledged funds to its local Food Bank and an area farming non-profit, in addition to partnering with a local caterer to donate meals to individuals and families in need, as well as those on the front lines of the coronavirus pandemic. Members are being encouraged to use the UMassFive Buzz Points program to support the local community by using their points to make financial contributions."

People Helping People

Edyta Martula, SVP, Head of Retail Strategy and Credit Card Services
Polish & Slavic Federal Credit Union



"One of the most fundamental reasons for joining a credit union is to be part of a community that, above all, values people. We are working individually with members affected by the pandemic by reducing and deferring loan payments, and have made changes to our fee schedule and operations. Significantly, our Board established the PSFCU Coronavirus Relief Fund and allocated an initial contribution $250,000. The Fund’s resources will be distributed to local organizations that demonstrate initiatives to support our communities and members during the COVID-19 outbreak."

People Helping People

Mark Decello, CEO
KEMBA Financial Credit Union



"Reallocating its resources to meet members where they are needed, KEMBA Financial Credit Union (OH) tellers are making outbound wellness check phone calls to their senior members, offering support and even delivering items when needed. It’s one way we’re providing our members with ‘A Better Way To Bank’ during these challenging times."

People Helping People

Joe Lovasz, Vice President, Products & Payments
Virginia Credit Union



"'We got you' is more than just a tagline for Virginia Credit Union. Actively helping members to stay safe, healthy, and financially sound, we are sharing messaging to put members’ minds at ease. The credit union has increased daily ATM limits and has the ‘skip pay’ feature ready for members that need it. Like many others, Virginia Credit has implemented drive through-only servicing at our branches, except for some as-needed individual appointments with branch representatives."


Your members deserve the best products & services available.

You deserve a partner who understands every aspect of your credit union. Get everything you deserve with PSCU.

Talk to PSCU Today

844-367-7728

Let Us Contact You

Send an email