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QuickAssist directly addresses the quality and value of the user and member experience by giving credit union staff single-point, real-time access to member debit and credit card account data.
The web-based solution eliminates the need for staff to reference multiple system and data repositories to lower service costs, increase efficiency and raise member satisfaction. QuickAssist facilitates access by frontline staff to members’ card account data through the familiarity of the member service screens they routinely use.
The result is faster resolution to member service requests at key member touchpoints such as the contact center or branch.