PSCU Welcomes Two New Owners for Debit Processing and Call Center Support
Truliant Federal Credit Union (N.C.) and AERO Federal Credit Union (Ariz.) sign long-term processing and member services agreements with CUSO
St. Petersburg, Fla. – (July 13, 2017) – PSCU, the nation’s leading CUSO, announced today that AERO Federal Credit Union (Phoenix, Ariz.) and Truliant Federal Credit Union (Winston-Salem, N.C.) have joined the cooperative for debit card processing and Total Member Care call center support, respectively. Both credit unions signed long-term agreements following extensive due diligence.
“We are excited to welcome AERO Federal Credit Union and Truliant Federal Credit Union as the newest Owners in the PSCU family,” said Scott Wagner, PSCU EVP and Chief Revenue Officer. "We are pleased with the value they found in our cooperative model, innovative solutions and product developments, and the strategic alignment that is shared between their credit unions and PSCU."
AERO Federal Credit Union’s executive and operational teams cited PSCU’s world-class solutions, depth of expertise throughout the CUSO, and success in card fraud management as the top reasons that led to the decision to move their debit processing to PSCU.
Truliant Federal Credit Union selected PSCU to process its overflow member call volume and serve as a potential resource for weekend and after-hours calls. The CUSO reported the implementation process is underway to establish connectivity between PSCU’s Total Member Care call centers and the credit union’s core processing system. Truliant based its decision to partner with the CUSO on PSCU’s commitment to high service standards, credit union-focused cooperative structure, system integration capabilities, and its footprint of multiple domestic call centers.
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations. PSCU’s products, financial services solutions and service model collectively support over 850 Owner credit unions representing more than 20 million credit, debit, prepaid, online bill payment and mobile accounts; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. Comprehensive 24/7/365 member support is delivered through call centers located throughout the United States. For more information, visit www.pscu.com.