CUSO’s Account Management and Service Delivery teams to assume responsibilities
for credit union and member support
St. Petersburg, Fla.; Columbus, Ohio – (July 12, 2017) – PSCU and Corporate One Federal Credit Union announced today they have signed a long-term agreement for the CUSO to provide credit and debit card servicing to Corporate One credit unions and their members. The new agreement extends the scope and value of the relationship beyond payment processing and call center support, which PSCU has provided for Corporate One since 2010. PSCU will provide processing and servicing support to a total of 55 Corporate One credit unions, representing nearly 100,000 credit and debit card accounts.
“We are excited for the opportunity to help Corporate One meet and exceed the expectations of their credit unions and members for the best service and growth experience possible,” said Chuck Fagan, PSCU President & CEO. “Our new agreement more tightly aligns PSCU with the payment offerings and strategic objectives of Corporate One’s credit unions.”
Corporate One has partnered with PSCU for over seven years to offer its credit unions a full range of credit, and signature and PIN debit card processing services. Under the new agreement, PSCU’s Account Management and Service Delivery teams will ultimately assume responsibility for providing direct support to the management and staff of Corporate One’s credit unions. PSCU is actively working on the plan to complete the transition by October 1. Corporate One selected PSCU as the best long-term solution for the card servicing needs of its credit union clients based on the collective interests of their clients, strength of the overall partnership and the positive results achieved under the payment processing agreement.
“We recognize that payments represent our credit unions’ strongest tie to their members and also serve as a top source of non-interest income,” said Lee Butke, President & CEO of Corporate One. ”That is why we must give our credit unions the best opportunity to remain top of wallet with their members, which we believe this expanded partnership with PSCU will do.”
Corporate One credit unions’ accounts already reside on the PSCU platform, which means no data conversions are needed and no impact is expected to credit union staff and cardholders. As patronage members of PSCU, Corporate One credit unions will continue to be entitled to receive annual patronage dividends from the CUSO.
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO). The company was recognized as CUSO of the Year in 2016 by the National Association of Credit Union Service Organizations. PSCU’s products, financial services solutions and service model collectively support over 850 Owner credit unions representing more than 20 million credit, debit, prepaid, online bill payment and mobile accounts; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. Comprehensive 24/7/365 member support is delivered through call centers located throughout the United States. For more information, visit www.pscu.com.
About Corporate One Federal Credit Union
Corporate One Federal Credit Union is one of the nation’s largest and most progressive corporate credit unions with more than $5.6 billion in assets under management and serving more than 810 credit unions nationwide. Corporate One offers credit unions a full menu of payments, investments and funding services to help credit unions grow their bottom line, the foundation of which is The One Account, an integrated cash management solution. For more information, visit www.corporateone.coop.