St. Petersburg, Florida – (June 27, 2012) – PSCU announced that KEMBA Financial Credit Union, headquartered in Gahanna, Ohio, is joining the CUSO after an extensive partner evaluation process. Credit union executives believe PSCU’s multi-channel service and technology model will enable members to enjoy a higher level of support from the CUSO’s Total Member Care® 24/7/365 contact centers.
“PSCU integrates smoothly with our credit union’s core processor so that member servicing and loan processing are consistent—whether our member contacts us through the web site, branch or call center,” said Gerald G. Guy, KEMBA CEO. “We also believe PSCU’s professional Call Center support is a distinguishing advantage that will enhance member satisfaction and loyalty.” The credit union has more than 63,000 members and $712 million in assets.
In addition to providing exceptional 24/7/365 support, KEMBA’s Project Manager Laura Ille said PSCU equips the credit union to accept member applications and offer loans after business hours. “Processing new member applications and loans is a compelling advantage for our credit union and PSCU also offers excellent disaster recover/business continuity planning.”
“Consumers expect consistent and professional service regardless of the channel they use. Members that interact with the representatives in our TMC contact centers believe they are speaking to a credit union because of our smooth interface and professional operators,” said Michael Kelly, PSCU CEO & President. “We deliver Total Member Care through over 18 million member calls each year. Our volumes are growing as more credit unions realize the gains in operational efficiency they can achieve by using a single integrated platform to optimize a service asset they own.”
KEMBA went through a lengthy process to evaluate providers. “PSCU clearly outperformed other service providers and we feel confident that partnering with PSCU will deliver consistently high service levels for our members and our credit union,” said Ille.
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. As a non-profit cooperative, the company is owned by more than 680 member credit unions representing 16 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. Comprehensive 24/7/365 member support is delivered through four Contact Centers located throughout the United States that handle more than 18 million inquiries a year.PSCU’s MōPRO initiative marries emerging technologies with proven strategies and empowers the CUSO to lead the industry in developing innovative payments solutions. This new culture of engagement, agility and energy can enhance both revenue and market share for member-owner credit unions. For more information, visit the PSCU website at www.pscu.com.