PSCU’s contact centers provide expert support to Owner credit unions and their members for all PSCU solutions, including the loan and account opening services delivered by Lending 360. PSCU offers Owners lending and account opening support via its Total Member CareTM (TMC) contact centers to enhance the member experience as well as generate loan growth.
Contact center lending support starts with the Owner and member service experience as Owners control the branding and scripting of members’ requests for services delivered through the Lending 360 platform. PSCU contact centers enable credit unions to expand their loan growth through bilingual agent support. Membership and account opening can also be supported via custom scripting.
When combined with contact center support, Lending 360 gives Owners a powerful suite of solutions to deliver an enhanced member experience at a key touchpoint.