St. Petersburg, Fla. – (June 27, 2016) – PSCU, the nation’s leading credit union service organization, has announced a partnership with FAIRWINDS Credit Union to convert the credit union’s credit and debit portfolios. FAIRWINDS Credit Union, a previous PSCU Member-Owner, has re-joined the CUSO for processing and servicing for its 32,000 credit and 190,000 debit accounts.
"FAIRWINDS strives to provide the most innovative technology solutions and breakthrough service to ensure our members can access payments, accounts and information, wherever they are. In doing so it was important that we partner with a leading service provider, " said Mathy Hogan, EVP of Member Experience at FAIRWINDS. “Based on our previous relationship with PSCU, we knew the partnership would give us the resources and opportunity to grow our card programs while providing the best experience possible to our members.”
The partnership will provide FAIRWINDS access to a multitude of features including 24/7/365 call center support, experienced marketing consultants from PSCU’s Advisors Plus team, and complete processing flexibility to help boost balances and transactions.
“Our commitment to providing an outstanding payments experience, high-touch service model, and an array of feature-rich payment solutions will help FAIRWINDS Credit Union achieve its goal of delivering excellent member service,” said Scott Wagner, EVP and Chief Revenue Officer of PSCU. “We are thrilled to welcome them back to our family of Owners.”
The credit union has a robust card portfolio with multiple credit card options, offering signature, cash back, rewards, low rate, credit builder and charitable cards along with a business rewards and business cash back card. Its debit card offering provides members a variety of designs to choose from and features to track spending.
PSCU anticipates the transitioning of the credit unions’ credit and debit relationships will occur in September 2016. FAIRWINDS Credit Union is headquartered in Orlando, Fla., with $2 billion in assets and has approximately 172,000 members.
About FAIRWINDS Credit Union
FAIRWINDS Credit Union is the largest locally owned and operated financial institution in Central Florida. University of Central Florida students, faculty, staff and alumni, as well as anyone who lives or works in Orange, Seminole, Volusia, Osceola, Polk, Brevard or Lake County, Fla, can become a FAIRWINDS member. For more information, visit https://www.fairwinds.org.
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO) and was awarded CUSO of the Year recognition by NACUSO. The cooperative is owned by over 800 member credit unions representing more than 18.9 million credit, debit, prepaid, online bill payment and mobile accounts. Comprehensive 24/7/365 member support is delivered through contact centers located throughout the United States. For more information, visit www.pscu.com.