When your members have a question about their statement, credit limit or balance, they want an immediate answer. Courteous, well-trained representatives in our Contact Center address cardholder concerns quickly and efficiently in English or Spanish at any time of the day or night. We resolve more than 18 million telephone inquiries and 400,000 letter inquires each year.
Certified as a Center of Excellence, PSCU's Contact Centers have twice as many satisfied contact center users than the industry average and a smaller number of abandoned calls. Calls are also answered more quickly and issues are resolved more efficiently than other industry contact centers. And because our employee turnover rate is significantly lower than the industry average, your members’ questions are answered by some of the most experienced representatives in the industry.
Our state-of-the-art facilities in Arizona, Florida, and Michigan also offer the most advanced, efficient service technology available. These redundant Contact Centers provide dynamic call load balancing, full coverage for all U.S. time zones, and fast responses at all times of day. We offer continuous support for your members, even during a service disruption at either facility.