Prepaid Solutions

The prepaid card market is one of the fastest growing segments in the industry. Boosting non-interest income from prepaid cards can help overcome reductions in net margins on credit cards and other loans. Join the prepaid revolution with the confidence of having outstanding service and added security from the nation’s leading CUSO – PSCU. Our PrepaidChoice™ platform offers both prepaid reloadable cards and prepaid gift cards. These flexible prepaid solutions offer significant benefits to your members and revenue opportunities for your credit union. Our prepaid cards are accepted at Visa Debit merchants and can be replaced if lost or stolen. The reloadable cards also have access to cash from ATMs. Our cooperative also offers outstanding support so your members will have 24x7 toll-free access for questions, balance inquires, and other inquiries. As always, our easy-to-use platform provides everything you need including:

  • Flexibility to choose your own fee settings and revenue opportunities
  • Ability to brand cards with your name and logo
  • Professional implementation support and program training
  • Pre-designed or customized marketing materials
  • Back-office system administration
  • Security tool for user ID and password maintenance
  • Cardholder interface tool
  • Complete member care and support
  • Training and settlement package
  • Comprehensive reporting, including a branch inventory management tool
  • Advanced fraud monitoring

For more information on our solutions or services, please click here or contact us at today at (800) 443-7728, ext. 4007.

 

Solutions

Core Payment Solutions

Outstanding Cardholder Support

When your members have a question about their statement, credit limit or balance, they want an immediate answer. Courteous, well-trained representatives in our Contact Center address cardholder concerns quickly and efficiently in English or Spanish at any time of the day or night. We resolve more than 18 million telephone inquiries and 400,000 letter inquires each year.

Certified as a Center of Excellence, PSCU's Contact Centers have twice as many satisfied contact center users than the industry average and a smaller number of abandoned calls. Calls are also answered more quickly and issues are resolved more efficiently than other industry contact centers. And because our employee turnover rate is significantly lower than the industry average, your members’ questions are answered by some of the most experienced representatives in the industry.

Our state-of-the-art facilities in Arizona, Florida, and Michigan also offer the most advanced, efficient service technology available. These redundant Contact Centers provide dynamic call load balancing, full coverage for all U.S. time zones, and fast responses at all times of day. We offer continuous support for your members, even during a service disruption at either facility.

Plastics

A Variety of Popular Options Are Now Available…

Benefit from Cooperative Volume Discount Pricing When Ordering Traditional Plastics

Reduce your costs and personnel time by ordering plastics for your credit, debit, gift, and ATM cards from PSCU. Our dedicated staff will quickly and efficiently process your orders and answer any questions. You can create your own customized designs or choose from over 100 stock designs. Full-faced foil and translucent cards are now available. Best of all, your credit union will benefit from volume discount pricing based on our cooperative scale.

Enhanced Security and Top-of-Wallet Positioning Can Be Gained By Offering PhotoCards

1x1 PhotoCards allow your members to include their personal photo on the card front. This feature provides Merchants with another ID verification at the point of sale.

No Minimum Order Required on Digital Plastics

A minimum card order is a thing of the past with Digital Plastics. Digital Plastics make it possible for your credit union to offer multiple designs that appeal to all or specific segments of your membership. Your cards are printed edge-to-edge on white plastics as needed for easy card personalization.

It’s What’s Inside That Makes Contactless Plastics So Popular

Contactless plastics include a radio-frequency chip embedded in the cards that allow them to “speak” to enabled POS terminals. Contactless targets merchant locations where speed and convenience are vital. This technology also provides added security since the cardholder maintains possession of their card. Transactions under $25 don’t require a signature or receipt so your cardholder enjoys fast “in and out” convenience.

Prepaid - Gift Cards

Prepaid Cards are a Popular Gift for All Occasions!

It’s a gift of convenience to giver and user alike.  Open-loop gift cards are always the perfect gift. Unlike store branded cards, our cards can be used at any merchant that accepts Visa debit cards.  Give your members the convenience of shopping for gifts right in your branch.  Our solution provides the ability to market gift cards both in your credit union branches and online. 

Our gift cards reward your credit union with increased revenue while your members gain access to flexible gift giving that is appropriate for both personal and corporate celebrations. Gift cards are also an ideal way to recognize employees for outstanding service. Benefits include:

  • Additional fee-based income
  • Expand your SEG relationships
  • Co-branded cards with your name and logo
  • Customizable screens for cardholder reporting
  • Predesigned and customizable marketing materials
Prepaid - Reloadable Cards

Provide the Convenience Your Members Desire

Looking for a way to attract new members into your branch?

How about new ways to reach out to important member segments like the underbanked/underserved, family, or travelers? Reloadable prepaid cards can provide that opportunity and much more!

Reloadable cards are a gateway to meet the needs of key growth segments. With our best-in-class Reloadable Prepaid platform, you can target current members and attract new members by providing a prepaid card that meets their specific needs. By providing the flexibility to reload their cards as needed, you will also help increase member loyalty, promote ongoing income opportunities, and boost brand recognition. We offer three unique Reloadable Prepaid card programs – General Purpose Card, Student Card, and Travel Card.

These cards offer the same protection as Visa Debit cards and are supported by our award-winning 24x7x365 Contact Center.

Reloadable cards are much more than just gift cards; they provide your credit union with many additional benefits such as:

  • More income opportunities – reloaded cards generate more transactions, which leads to a growth in fee-based income
  • Opportunities to reach new segments – reach out to members that are facing credit challenges and bring in new members that may not initially qualify for your debit or credit card programs
  • Higher brand recognition – through use of your credit union name and logo.

Expand Your Card Business

Reloadable cards also offer new ways to earn member loyalty and serve key market segments. Here are a few examples:

  • Offer the underserved a card that is safer than cash and does not require credit checks
  • Promote financial responsibility to teens and young adults
  • Provide a convenient payment tool for personal or business travel

The list of applications is limited only by your imagination. PSCU has produced turnkey marketing materials, including statement inserts, brochures, branch posters, and other materials to make it easy for your credit union to promote reloadable cards.