At PSCU, we have an unyielding commitment to our credit unions which begins with our staff of over 1,700 talented and dedicated employees. As a company we pride ourselves on our teams’ success, which can be directly attributed to their exceptional intelligence and integrity in the credit union industry.
Our Account Executives, Account Management Specialists, and Trainers cultivate close working relationships with your staff. We supplement your internal resources and act as an extension of your organization through assigning dedicated Account Executives and Account Management Specialists to each specific credit union client. This process consistently brings tremendous benefit of continual understanding of the credit union’s membership and its unique needs. Rigorous and continual training equips our representatives to help build member adoption and satisfaction for your credit union’s credit and debit card programs and electronic banking offerings.
We work side by side with you to help you get the maximum return from your programs. The Card Plan Analysis (CPA), an in-depth analysis, provides key performance indexes, industry and peer group comparisons, along with recommendations and marketing support to enhance the future performance of your card portfolio. Our staff also provides ongoing marketing analysis and consulting assistance for our electronic banking users to enhance adoption, activation and retention rates.
We bring training courses to you, with online offerings that provide access to hundreds of business skills programs. Courses focusing on the card and bill payment system are offered live via the Internet or through face-to-face instruction and are ideal for new employees or experienced employees who are changing positions or adding responsibilities. In addition, an Online Resource Center provides 24-hour access to e-manuals, recorded training sessions, and Web-based training.