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3rd Party Collections

Help to Regain Assets When Charge-Offs Happen

Even when loans proceed to charge-off situations, credit unions can still mitigate losses and maintain – and even strengthen – member relationships. Effective delinquency management and debt recovery efforts in all lending trade portfolios contribute directly to overall business performance.

CU Recovery and The Loan Service Center, a PSCU subsidiary, support third-party, post-charge-off collections activities that reflect the high-touch service model of Owners. Licensed in all 50 states, third-party collections teams and technology tools perform skip-tracing, send pre-collection letters and deploy other tactics to recover delinquent loan payments.

Post-charge-off collections increase promises-to-pay and higher payment conversion rates.

Recovered more than $19 million on post charge-off accounts in 2017
Dedicated collections team focused on recovery through soft-touch motivation
Exclusive agency of choice for handling unsecured debt and negative shares
75 percent call-to-payment conversion rate
Connections to core systems cover all loan accounts

Delinquency Management Profile


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