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1st Party Collections

Credit Union-Friendly Approach Delivers Best Results in Early Stages of Loan Delinquency

An experienced collections partner with cost-effective technology and a talented team of professionals gives PSCU Owners a valuable risk management resource.

The first party collection services of The Loan Service Center contact members with reminders and convenient payment options to bring their accounts current. We can manage all account types. Our agents work under the direction of your collection department and follow your procedures. Automated high-speed outbound dialers and scripted recordings yield high rates of right-party contacts.

Direct core platform connectivity and dedicated staff begin contact based on the approach customized by the credit union
Technology driven solution provides increased promise to pay ratio resulting in high promise to pay conversion rates while being TCPA compliant
Seamless approach increases promise-to-pay ratios resulting in a 74 percent call-to-payment conversion rate in 2017
Flexible and Owner-specific work-out plans incent members to resolve delinquencies

Delinquency Management Profile


Your members deserve the best products & services available.

You deserve a partner who understands every
aspect of your credit union. Get everything you deserve with PSCU.

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